Coronavirus – Covid-19 – Update 24th September 2020
Following the latest Government announcement, Luccombe hall Hotel, Luccombe manor Country House Hotel and Shanklin Villa Luxury Self Catering Holiday Apartments, have all re-opened.
Our reservations Office is open from 08:30am til 8pm Monday to Sunday. 01983 866 899
We understand how much uncertainty and concern there is currently regarding the Covid-19 pandemic. What we also understand is that you will still want to make plans for great getaways, but with as little risk as possible.
The relationship with our guests is of paramount importance to us and as such, we want to re-assure you of the procedures we have put in place to protect both our guests and team.
Not only do we wish for our guests and staff to remain in good health, we want to do all we can to ensure that your stay with us is happy, comfortable and above all memorable for all the right reasons.
We appreciate that many of you may be concerned about booking a break away right now and so we have temporarily amended our cancellation policy to ensure you do not lose out.
As such, should you or any of your household feel unwell with cover-19 symptoms, then you may cancel your booking and any deposit paid may be transferred, free of charge, to a future booking within the next 12 months. You will not lose your money.
Please be assured that we are constantly monitoring the situation and are following all Government guidelines to ensure you have the best experience possible when your stay with us.
You can keep yourself up to date regarding Covid-19 and travel recommedations by visiting the Government website at:
Finally to any of our guests visiting our hotels and apartments, we want to assure you that in addition to our exceptional high standards of cleanliness, we have also added hand santizer units to the entrances and restaurants of each business. We are also ensuring that TV and electric blind remote controls are santized between guests use and placed in sealed plastic bags. The Housekeeping team are also regularly santizing all hand touch surfaces.
We are delighted that he leisure facilities at Luccombe Hotels will be available to Shanklin Villa guests from 25th July 2020. Please understand that there are strict guidelines regarding the numbers of people using facilities: a maximum of 8 people using the outdoor pool at Luccombe Hall Hotel and a maximum of 4 people from the same household in the indoor and outdoor hot tubs. A maximum of 6 people are permitted in the indoor pool at Luccombe hall at any one time.
We look forward to welcoming you soon.
Clare & Steve